Pehuén Patagonia Designs

Terms and Conditions

M.V.ONA, Inc.
(DBA: PEHUÉN DESIGNS)

Customer Terms & Conditions
Our normal business are Monday – Friday 9:00 am to 6:00pm EST.
You can reach us at: 1 Bridge Plaza North Suite 275 - Fort Lee, NJ, 07024
Phone: 305 332 0506 – Fax: 201 430 4627
E-mail: info@pehuendesigns.com

Customers of PEHUÉN DESIGNS products are subject to the following terms and conditions. Please contact us with any questions you have about these terms.

Order Confirmation
Upon receiving an order from Customers, PEHUÉN DESIGNS will process the order the next business day and will email or fax a sales order confirmation to Customer. It is the sole responsibility of Customer to thoroughly review the sales order confirmation and contact customer service immediately with any order revisions. All orders are considered confirmed unless we are notified within 24 hours. It is the responsibility of Customer to contact PEHUÉN DESIGNS if they do not receive a sales order confirmation.

Cancellation Policy
PEHUEN DESIGNS does not accept any revisions and/or cancellations on orders that have been received from Customer and already submitted to production. In the event that PEHUÉN DESIGNS approves an order cancellation a re-stocking fee equal to 50% of the full price of the order will be paid by Customer. ALL CANCELLATIONS AND EDITS MUST BE SUBMITTED IN WRITING VIA EMAIL. VERBAL CANCELLATIONS ARE NOT ACCEPTED.

Pricing
All prices are subject to change without notice. Shipments will be billed at prices quoted on date of order. PEHUÉN DESIGNS reserves the right to make corrections in the event.

Payment
All Customers are requires to pay with a credit card. PEHUÉN DESIGNS does not offer COD terms. Customer is required to keep a current credit card and credit cards will be charged within 24 hours of shipment.

Credit Terms
PEHUÉN DESIGNS will consider extending net 30 to accounts who meet the following criteria: $3000.00 monthly order a 1 year period and have not had any problem meeting their current terms (i.e. credit card file does not decline). If Customer meets these conditions after 1 year they may submit a formal credit application. PEHUÉN DESIGNS will not extend terms past net 30. If a customer´s credit application is approved the new terms will apply only to new orders, orders previously placed and already in production will remain with the customer´s original terms. Customers must maintain a current credit card on file even of their terms are changed. Customer agrees to have their credit card processed for any delinquent invoices. Terms will be revoked if customer defaults on terms. CANCELLATIONS CANNOT BE MADE ON ANY CUSTOM ORDERS.

Territory
PEHUÉN DESIGNS does not protect territory base on mileage. Territory protection will be based on sales volume and at the discretion of Customer´s sales representative and PEHUÉN DESIGNS.

Internet
Customers must seek by PEHUÉN DESIGNS to sell product online.
Oppening a Wholesale account does not authorize Customer to sell online.
Please contact sales at 305 332 0506 for approval. Wholesale and Trade level customers must maintain a $10,000.00 annual minimum in sales to qualify to be listed on the PEHUÉN DESIGNS website as a Store.

Delivery
PEHUÉN DESIGNS cannot guarantee shipment in anything less than 6-8 weeks from sales order confirmation. Customer will be advised on expected ship dates extending the 8 weeks minimum for new collections. PEHUÉN DESIGNS reserves the right to change and update Customer purchase order.

PEHUÉN DESIGNS will only ship orders that have been paid. If Customer´s credit card is declined just prior to shipment they will be notified within 24 hours and expected to respond within 3 days. If Customer does not respond within 3 days their order will be subject to cancellation and Customer will be responsible for paying a 50 % restocking fee on the total order. When Customer´s terms are net 30 orders will not ship if their account is delinquent. The Customer will be held to the same possibility of order cancellation and payment of restocking fee outlined above.

Damages & Returns
It is Customer´s responsibility to thoroughly inspect and check all shipments upon receipt. All reports of damaged, missing or incorrect items must be made within 5 days or receipt of goods by contacting a customer service associate at 305 332 0506. If a Chaim is not made by Customer within 5 days, PEHUÉN DESIGNS is not liable for damage, missing, or incorrect items. All returns will be reviewed on a case by case basis including who is responsible for payment of return shipping. Any credit owed to Customer due to a return will remain on the PEHUÉN DESIGNS account to use on a future order, unless deemed appropriate by PEHUÉN DESIGNS to refund credit directly to Customer via check or credit card. PEHUÉN DESIGNS CANNOT ACCEPT RETURNS ON CUSTOM ORDERS.

Termination
PEHUÉN DESIGNS reserves the right to terminate sales of its products to Customer at any time for any reason and will provide written notice of any such termination to Customer. Upon termination by either party, Customer shall pay to PEHUÉN DESIGNS all monies due for order made up to date of such termination. Wholesale accounts must remain a minimum of $10,000 in annual sales to retain active account status. Failure to do so may result in termination.

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